Order & Returns Policy
casaflorist.com operates a direct-to-consumer business model. As we buy flowers on daily basis, our flowers are as fresh as they can be. Our efficiency and low overhead allow us to sell them for less. The result is fresher flowers at a better price.
Our bouquets and arrangements are made by our professionally trained floral designers at our own production facilities. Having our own florists making the designs is how we ensure order accuracy.
We understand the importance of on-time delivery, fresh flowers, high quality gifts, and the happiness that they bring. We know that each product we deliver is a special message from you to someone you care about.
Our flowers are always fresh and beautiful. If you received damaged flowers or other damaged products:
• Please take a photo of the product and email the photo, along with your name, order number, and the nature of the issue to firstname.lastname@example.org.
• Quality complaints and/or deficiencies must be received within 24 hours following delivery, due to the perishable nature of our products.
• Once damage is confirmed, we will be happy to re-send a new product at our expense. Please note that due to perishable nature of our product no refunds will be issued.
Please provide your order number and a photo for any quality issues.
We do not accept orders of add-on items alone.